Our Experience
In the event of a claim, you are supported by an experienced and service-oriented team with comprehensive local decision-making authority and settlement expertise. We process more than 3,000 claims annually, primarily in German, French and English.
Claims settlement in the following areas
- Marine Insurance (Transport Insurance)
- Property and Technical Lines
- Casualty Insurance
- Financial lines (directors' and officers' liability and financial services)
- Accident and health insurance
- Travel insurance
Global Network
ACE's multinational network offers professional claims services in over 195 countries. Claims are generally handled in the country in which the loss event occurred. This has the advantage of optimal processing at the local level in the right language and subject to the correct local laws. Claims management is coordinated and briefed centrally from Switzerland, in collaboration with the client. We call on experienced and proven experts for assistance where required.
Claims service
- We uphold our value proposition.
- We are professional, flexible, transparent, available, fair and courteous.
- We respond at the earliest possible opportunity, in urgent cases within 24 hours.
- We conduct our investigations quickly and in a manner which is appropriate for the case.
- The quality of our claims service is consistent all over the globe.
- Excellent product knowledge