ACE Claims Marine - Responsive service and creative solutions

Overview:

Whether it’s large and complex hull losses, or loss or damage to machinery or products in transit, marine claims can pose serious financial issues for a business. We support our clients in such challenging times, implementing creative solutions to expedite the claim.

Benefits:

Commercial focus

Clients’ needs vary and we adapt our approach to match expectations. We involve our clients appropriately and deliver solutions that enable them to keep their business running as usual.
Marine claims may also affect our clients’ customer base. We remain sensitive to these commercial relationships throughout the claims handling process to ensure each client’s reputation is protected and business relationships are maintained.

ACE understands how important it is to control the cost of each and every claim. We work closely with loss adjusters, recovery agents and salvage experts to maximise potential recoveries and minimise our clients' loss.

Dedicated rapid response

The most critical period in the marine claims process is often in the hours immediately following the loss. Working with our clients to ensure timely notification ensures that we can respond quickly to deliver appropriate solutions. Our partnership approach to clients provides full guidance and assistance when it matters most. From notification through to resolution, we work decisively and flexibly to ensure we achieve a timely conclusion.

Global service and expertise

ACE claims handlers are expertly trained, with extensive knowledge of national and international trade and regulations, local jurisdictions, burden of proof requirements and marine law, all of which have the potential to significantly affect the outcome of a claim. 

Our claims service is also fully integrated with specialist risk management and control experts worldwide. Their involvement at every stage supports a timely conclusion to the claim and subsequent risk improvement efforts.

Online support

Baracuda, our dedicated marine web platform, is a powerful online resource for our clients and brokers. This multilingual website provides guidance on all aspects of marine insurance from General Average to Cargo Loss Prevention. It also details those all-important first actions in the event of a claim, as well as a guide to the extensive and often complex documentation required when a marine claim is intimated. For more information visit www.ace-marine-baracuda.com.