ACE Claims Energy – Developing Trusted Partnerships

As a worldwide market-leader in the energy sector, ACE is actively involved in a significant proportion of the major energy risks around the globe. Our dedicated energy claims team is a crucial contributor to ACE’s strong industry reputation. We provide a rapid, bespoke claims service to manage and successfully settle every valid energy claim to the highest global standards of best practice.

Benefits:

Team energy
ACE employs some of the most experienced claims staff in the industry. We pride ourselves on our pragmatic and professional approach to every claim, where our aim is to settle valid claims as swiftly as possible. We seek creative and equitable approaches to what can often be complex situations involving international legislation and governments. A named claims handler is appointed for each key account and in case of large claims, and acts as a main point of client contact. We ensure the right resources are deployed and coordinated throughout the life-cycle of the claim and that liaison with brokers and clients is seamless. Our flat management structure ensures that even the most challenging decisions are taken rapidly, at the appropriate level, to deliver the best result for our clients.

Expert response 24/7
Offshore, onshore and power claims can be highly complex. Business interruption claims in particular can require sensitive handling. We appreciate how crucial it is to quantify losses accurately and identify and deal with valid concerns as they arise. Through close communication with our global offices we are able to better understand local dynamics, customs and regulatory issues.

By gathering the best technical and specialist energy loss adjusters, lawyers and forensic accountants worldwide, we ensure that our clients are supported by people who have a deep understanding of their business. Our technical experts work closely with our clients throughout the repair and reinstatement of plant and technology to ensure business gets up-and-running as soon as possible.

Trust and efficiency
Maintaining credibility as an industry leader is a fundamental aspect of working within the energy sector and vital to resolving claims quickly. Our reputation is built on our ability to deliver to the highest standards time and time again, resulting in trusted partnerships and a market-leading claims service.