Contact Information

Would you like to notify us of a claim?

To notify a new claim, please use the following E-Mail addresses:

Accident & Health
infoah.claims@acegroupx.com

Do you have a general enquiry about claims?

Please send your E-Mail to:
claims.de@acegroupx.com

Write to us:
ACE European Group Limited
Direktion für Deutschland
Lurgiallee 12
60439 Frankfurt am Main

Call us or send us a fax:
Phone +49 69 75613-0
Fax +49 69 746193

We will respond to your concerns and enquiries as quickly as possible.

Notifying a Claim

Would you like to notify us of a claim?

To permit us to process your claim quickly, we would like to require the following information:

Client's first name, surname and contact details
Brief description of the occurrence
Policy number

Treating Customers Fairly

Your satisfaction is very important to us! Just give us a chance to show you everything we do to meet your expectations.

Notifying a mobile phone insurance claim

Would you like to notify us of a mobile phone insurance claim? Click here for the contact information.