Our Experience
34 claims experts are working in the ACE Claims Service for Germany at the Frankfurt headquarters. When combined, the international claims expertise of the team is more than 400 years. In 2014, the staff from the ACE German Claims Service handled more than 16,000 claims internationally.
Claims handling in the following lines
- Property and Technical Lines
- Casualty
- Financial Lines (D&O)
- Marine
- Trade Credit
- Accident and Health
- Life
Global Network
Through its own network, ACE offers an efficient claims handling service in 195 countries. Claims are handled by the local ACE offices or by longstanding local ACE co-operation partners. In case of multinational programmes, the respective claims are adjusted locally. Where the programme has been written in Germany, the claims handling process is supervised by the German Claims Service team.
Uniform claims service
The following serve to ensure a uniform claims service worldwide:
- Claims Bulletins
- ACE Claims Team and Management
- Controlling tools (detailed overview of the claims situation worldwide)
- Claims Relationship Managers for multinational businesses
- Global claims conferences